Bilby 3D
Your Account
Your Account
Shop Locations
- Experts in 3D
X Close

General Enquiries:

Phone: Freecall 1800-847-333

Kingsgrove Sydney ShowroomSydney - Kingsgrove, NSW

Unit 7, "Kingsgrove Business Centre"
Set Your Store
192 Kingsgrove Rd
Ph: 02 8197 3928

Clayton Melbourne ShowroomMelbourne - Clayton, VIC

Factory A5, "Hallmarc Business Park" 2 Westall Rd
Set Your Store
Ph: 03 8080 1200

Click above to set your Store
X Close

Log In to your Account

Forgot Password?


Once logged in, you can view your previous orders and tracking details
and save time at checkout by not having to enter your details again

New to Bilby3D?

Bilby 3D Technical Support

Bilby 3D is internationally recognised for our high quality technical support of our 3D Printer, Router and 3D Scanner range.

Having Difficulty with a 3D Printer/Router or Scanner?

Read our 3D Printer and Router Knowledge Base
Read Our
Knowledge Base

Log a Support Ticket
Log A
Support Ticket

Book in a Service or Repair
Book a Paid
Service or Repair

Didn't buy your 3D Printer from Bilby3D?
Right your wrong by purchasing a support package

Sign up for the resolution of a single technical issue or problem. For a one off fee of $50, this will provide you with resolution to a single issue through our online ticketing system.
Complete this form and the next page will ask you to pay via PayPal. You can use a credit card without signing up for a PayPal account.
We recommend setting up a ticket prior to completing this purchase, and enter your ticket number below.

Your Name
Ticket No
(if already opened)
Add a Note

Backed By Bilby 3D - What Our Customers Have To Say

" After waiting 5 weeks for tech support from my supplier I rang you. Within 2 hours I was printing - your tech girl was incredible. Thanks so much." Adam

" Thank you for all of your support with my Makerbot Replicator 2. Although, I’m embarrassed to say, I bought my Rep 2 from the other Australian distributor, the difference in the level of support I've experienced has been considerable.
Your level of experience and expertise is readily apparent, whereas the impression I have from Thinglab is that they are a simple sales agency rather than a value-added distributor.
Your willingness to help troubleshoot a printer that you didn’t even sell was sensational – the corresponding experience from a competitor was comparable to a proverbial "shrug of the shoulders".
Bilby 3D's access to the latest information, tips, and ability to improvise improved parts for what is, understandably, a brand new device/work in progress has substantially increased the benefit I'm receiving from my printer."
Troy, Skyzer

" Bilby have always been there to help us along the way, no matter how silly my questions." Kate

" Loving the new fact sheets on - great work guys." Ben

Note: So many non-Bilby3D customers now want Bilby3D tech support and warranty that we had to start charging, sorry - $300 per year. This is free to customers who purchase machines from us. Please consider how much dependable support is worth to you?

Need Help Ordering?

Want to change your order, add to your order, or send us a different note about your order?
Please log in to your account. Then select the order in question and add a note in the form at the bottom of the page.
This is the only way you can be sure that your note will be seen during order processing. If you try to send us a message by another method, it will end up elsewhere and may not be seen before your order is processed and sent - many orders are processed and packed within hours or being placed, so don't hang around.

If you didn't setup a password when you placed your initial order, try the password retrieval link and one will be automatically generated and emailed you you - you can then change it once you've used it to login.

Copyright 2011-2024 Bilby3D Pty. Ltd.

Bilby 3D Pty. Ltd. Phone 1800-847-333 Int:+61 2 8197 3928

Australian Owned & Operated Distributors of Desktop 3D Printers, 3D Scanners, Tools & Parts

Sydney: Unit 7, Kingsgrove Business Centre, 192 Kingsgrove Rd, Kingsgrove, NSW 2208

Melbourne: Factory A5, HallMarc Business Park, 2A Westall Rd, Clayton, VIC 3168