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Bilby 3D : Terms and Conditions

Bilby 3D is committed to providing the best possible service to every home, educational facility and professional we supply.

Bilby 3D is an Australian company, using Australian merchant (credit card) facilities.

Please take a moment to read our Policies and Product Guarantees:

Shipping Policy Ordering and Payment Options Backorder Policy Returns Policy Consumer Guarantees Warranty Policies Service and Installation Policies Privacy Policies


Returns and Refunds Policy
We do the best we can to maintain a high quality product. If you do not believe something you have bought is up to standard, please do not hesitate to contact us. In most cases we will replace the item immediately.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

CHANGE OF MIND RETURNS
If the item is unopened, and in sellable condition you can exchange it in store (Sydney, Brisbane or Melbourne), or return it at your expense and exchange it for a different item for equal or lower value. Where you require the exchange to be shipped to you, you will be asked to pay freight on the exchange as per normal shipping charges. We you mark the package "Return to Sender", we are charged for the return postage and will deduct this charge from your credit accordingly.

Exchange is not available on machines.

Returning goods will be inspected upon return for damage and tampering. Exchange is subject to the goods being in re-sale condition.

Please contact us to discuss returns

BOUGHT THE WRONG ITEM BY MISTAKE
See CHANGE OF MIND RETURNS above.

OTHER RETURNS
We will accept product returns and provide you with an exchange voucher, refund or repair where:
-The product is faulty or is not of acceptable quality, or
-The product is not fit for its intended purpose, or
-The product does not match the sample or our description; and
-You can present your receipt or other adequate proof of purchase.
For full details see Consumer Guarantee and Warranty Policy