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Bilby 3D : Terms and Conditions

Bilby 3D is committed to providing the best possible service to every home, educational facility and professional we supply.

Bilby 3D is an Australian company, using Australian merchant (credit card) facilities.

Please take a moment to read our Policies and Product Guarantees:

Shipping Policy Ordering and Payment Options Backorder Policy Returns Policy Consumer Guarantees Warranty Policies Service and Installation Policies Privacy Policies


Consumer Rights and Commitments
We do the best we can to maintain a high quality product. If you do not believe something you have bought is up to standard, please do not hesitate to contact us. In most cases we will replace the item immediately.

Under Australian Consumer Law (ACL) consumers are provided a Consumer Guarantee for most goods and services. The Consumer Guarantee automatically applies to goods and services, you do not have to pay any additional fees to receive it.

Bilby 3D takes consumer law and rights very seriously and has been frustrated and disappointed that our industry seems to increasingly be filling up with dodgy back-yarders that do not understand or meet with Consumer law. You will find that where ever we can we exceed Consumer regulations and do whatever we can to get you what you need.

The Consumer Guarantee warrants that a good is:
1. Of acceptable quality. It must be safe to use, lasting, have no faults, and do all the things someone would expect the good to do
2. Be fit for any purpose that the consumer made known before the sale, where the seller/manufacture said it would meet
3. Have been accurately described and meet all the promises of the manufacturer and reseller (each individually responsible for their own claims)
4. Match any sample or demonstration models
5. Be free from hidden charges
6. Have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is otherwise advised.
Where something is not met consumers are entitled to either repair, replacement, or refund, depending on the circumstances.

Generally, where the problem is minor, the seller or manufacturer can choose the remedy, usually a free repair. You can not refuse a free repair and insist on a refund or replacement where a free repair has been offered. The seller/Manufacture does not generally need to cover the cost of returning the item to the them.

Where the problem is major, or can not be fixed, the consumer can choose to reject the goods for replacement or refund at no cost to the consumer.
A major problem is one where the item is unsafe, or damaged and can not easily be fixed

For more information see :
Returns and Refunds Policy, and
Warranty Policies